Questions
Questions to ask before you hire us.
Short answers. If yours is not here, put it in the brief and we will answer it when we reply.
- What does it cost?
A build fee paid once, from $750, and a monthly fee from $149. The three plans are on the plans page, with what each includes.
- When do I pay?
Nothing for the brief or the call. Then half the build fee when we start, and half on the day your site goes live. The monthly fee starts at launch.
- What if I do not like it?
You see the whole site on a private link before launch, and two rounds of changes are included.
If you still do not want it, you stop there. The second half of the build fee is not charged, and you owe nothing more.
- How long does it take?
Two weeks, counted from the day we have your content to the day your site is live. Before that come the brief and a 30-minute call. The steps are on the process page.
- Which plan is right for me?
Count your providers and your locations. One provider: Starter. Two to eight: Practice. More than eight, or more than one location: Group.
The previews show the Practice plan.
- Will it work with my scheduling system?
Yes. The site links to the booking page of the system you already use, or embeds it. We do not replace your system.
If your system has no online booking, the site sends a request to your front desk instead.
- Will my site show real appointment times?
Only if your scheduling system can show them on another website. Some can and some cannot.
The openings in the previews are samples. On your site, the booking steps ask what the patient needs, then hand them to your scheduler to choose a time.
- What about patient information?
Forms that collect patient information run on a vendor that signs a business associate agreement.
The previews on this site are different: they run in your browser with sample data, and nothing typed into them is stored or sent anywhere.
- Who holds the new-patient forms?
Your practice does. The forms run on a form service account opened in your practice’s name. You sign that service’s agreement, and it bills you directly, from about $15 a month depending on the service.
We design the forms and link them from your site.
- Who owns the site?
You own your domain, your text and your photographs. The studio owns the design and the code that runs it.
- What happens if I cancel?
It is month to month, with 30 days’ notice. You keep your domain, and we send you your text, your photographs and a copy of the pages that any web host can serve.
Intake forms are a running service, so they end with the plan.
- Do you write the text?
Yes. We write it from your brief and a 30-minute call, and you approve every page before launch.
- What if I have no good photographs?
Photographs taken on a phone are fine, and we send a short list of the ones to take. We do not put stand-in people on a live site.
- How fast are changes after launch?
New hours, a new provider, a new price: tell us and we change it within two working days. It is part of the monthly fee.
- How do you count appointments in the monthly report?
As bookings started from the site and calls made from its phone link. The report also says what cannot be measured, such as someone who reads the site and calls from memory later.
- Are the people and places in the previews real?
No. The practices are fictional, the photographs are generated, and the reviews are samples. Your site uses your own people, your own photographs and your own reviews.
- Who else have you built for?
The studio is new, so there is no client list to show you yet. The three previews are its work so far, which is why you can use every part of them before you talk to us.
- Do I have to change my domain or my email?
No. Your domain stays registered to you and your email is not touched.
- Which kinds of practice do you build for?
Therapy and counseling, dental, and med spa. If yours is something else, say so in the brief.
Ask the rest in the brief.
About a minute, business contact details only.